## Royal Mail apologises for delays in 25 areas Royal Mail has issued an apology to customers affected by delivery delays in 25 postal areas across the United Kingdom. The company attributed the delays to local problems including staff sickness and resource shortages. ### Causes of Delays In its statement, Royal Mail explained that delivery operations have been disrupted by "high levels of sick absence or local resourcing issues." The company assured customers that it is actively addressing the problem to restore normal service as quickly as possible. ### Ofcom Fine and Response The apology follows a recent fine of £21 million imposed by Ofcom after Royal Mail failed to meet its delivery targets. The company stated that it remains committed to improving reliability and maintaining consumer trust in its service. > "We apologise for any inconvenience and thank customers for their patience while we work to resolve these local challenges," said Royal Mail. ### Affected Customers Residents in the affected areas have been encouraged to check Royal Mail’s official service update page for the latest information on their local delivery status. *** *Author’s summary: Royal Mail apologised for mail delays in 25 UK regions, citing local staff shortages and sickness, and pledged swift restoration after a £21m Ofcom fine.*

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MSN — 2025-11-29