## Royal Mail delays and apology The Royal Mail has apologised for recent delays affecting deliveries and collections in some areas of the UK. The national postal service explained that these disruptions are linked to specific local circumstances rather than a nationwide issue. ## Reasons for local disruption Royal Mail stated that the main causes of the delays include unusually high levels of staff sickness and broader resourcing challenges in certain local delivery offices. These pressures mean some routes and collection rounds are temporarily running behind normal schedule. ## Impact on customers Because of these issues, customers in affected areas may receive letters and parcels later than expected or experience changes to usual collection times. The organisation noted that the situation can vary from one locality to another, depending on staffing and operational capacity. ## Measures to improve service Royal Mail indicated it is working to stabilise operations by adjusting staffing, reallocating resources, and prioritising essential delivery and collection services where possible. The company emphasised that teams are focused on restoring regular service levels as quickly as they can in all impacted locations. ## Customer guidance Customers are encouraged to allow extra time for items to arrive if they are sending or expecting mail in areas currently experiencing disruption. Royal Mail also advises checking its service updates to see which localities are affected and what temporary changes might apply. > Royal Mail apologises for any inconvenience caused by these local delays and thanks customers for their patience while service is brought back to normal levels. ### Author’s summary Royal Mail blames local staffing and resourcing problems for patchy delivery and collection delays, apologising to affected customers and urging extra patience while it works to normalise service.

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Daily Mail — 2025-11-29