Royal Mail Union Blames Deliveries Chaos on New Billionaire Owner

Royal Mail’s leading union, the Communication Workers Union (CWU), has criticized Czech billionaire Daniel Kretinsky, only a few months after he completed his takeover of the company. Workers and union representatives accuse Kretinsky’s management style of contributing to growing disruptions and inefficiencies across the postal network.

Accusations of Mismanagement

According to the CWU, staff shortages, route reorganizations, and tighter delivery schedules have created widespread “chaos” in mail distribution. Many postal workers express frustration over increased workloads and reduced flexibility. The union argues that these changes have undermined both employee morale and customer satisfaction.

Response from Royal Mail

Royal Mail issued a statement defending its current management approach, emphasizing a need to modernize operations and cut costs amid falling letter volumes. A company spokesperson reiterated that “our priority remains delivering letters and parcels efficiently across the UK while adapting to long-term changes in the industry.”

Background on Kretinsky’s Takeover

Daniel Kretinsky, known for his energy and media investments across Europe, finalized the takeover of Royal Mail earlier this year. His acquisition raised concerns among union members and some MPs about potential job cuts, asset sales, or service reductions. The CWU had previously urged safeguards to protect the company’s public service obligations and workforce conditions.

“Mr. Kretinsky promised stability, not upheaval,” said a CWU spokesperson. “Instead, our members are dealing with worsening conditions and customers facing unreliable service.”

Outlook

Talks between the union and management remain tense. Industry observers expect that further industrial action could follow if operational issues and labor disputes persist in the months ahead.

“The public relies on Royal Mail daily,” one postal worker noted. “We just want the resources to do our jobs properly.”

Author’s Summary: The Royal Mail union blames billionaire Daniel Kretinsky’s management for major delivery disruptions, citing staff shortages, tighter schedules, and declining morale after his takeover.

The Telegraph — 2025-11-23